By Dipo Olowookere
One of the leading energy distribution firms in Nigeria, Eko Electricity Distribution Company (EKEDC), has carried out a comprehensive assessment, upgrading its vending platform for reliable and efficient electricity services to consumers in its coverage areas.
In a statement on Wednesday, the company explained that this upgrade may have caused the recent slight difficulty in customers recharging their prepaid meters.
However, the firm apologised for “the inconvenience this may have caused,” noting that, “Our dedicated teams are working diligently to resolve these issues in the shortest possible time and restore full functionality to our vending platform.”
EKEDC emphasised that the management was “implementing robust measures to prevent similar occurrences in the future,” assuring that it “remains committed to providing exceptional service to our customers.”
Below is the full statement from the company;
Eko Electricity Distribution Company (EKEDC) is committed to providing reliable and efficient electricity services to our valued customers.
As part of our ongoing efforts to enhance our operational systems and deliver a seamless customer experience, we recently initiated a comprehensive assessment and upgrade of our vending platform.
This essential maintenance activity has temporarily affected our token vending services, causing some disruptions for our customers. We understand the inconvenience this may have caused and sincerely apologize for any disruptions to your electricity supply.
Our dedicated teams are working diligently to resolve these issues in the shortest possible time and restore full functionality to our vending platform. We are implementing robust measures to prevent similar occurrences in the future.
EKEDC remains committed to providing exceptional service to our customers. We value your patience and understanding during this brief period of disruption. We will continue to provide regular updates on the progress of our system enhancements through our website, social media channels, and customer service centres.
For any questions or concerns, please contact our customer service representatives through our 24/7 helpline or visit our website for more information.
We appreciate your continued support and trust in EKEDC as we strive to deliver a more reliable and efficient power supply to our communities.