The Nigeria Civil Aviation Authority (NCAA) has announced the upcoming launch of its Consumer Protection Portal.
This NCAA disclosed this on Tuesday in a statement on the NCAA’s official X handle.
The launch has been scheduled for September 19, 2024, and will be officiated by the Minister of Aviation and Aerospace Development, Festus Keyamo.
“The NCAA Consumer Protection Portal will be officially launched on September 19, 2024, by the Honourable Minister of Aviation and Aerospace Development, Festus Keyamo SAN,” the statement read.
The launch would modernise consumer protection within Nigeria’s aviation sector. The Consumer Protection Portal was spearheaded by Capt. Chris Najomo, Acting Director General of the NCAA.
NewsNGR understands that the portal would revolutionize the interaction between air travellers and the aviation sector.
The platform will help travelers to track the resolution process, electronically file complaints and monitor the on-time performance of all airlines operating in Nigeria.