Kehinde Fajobi
The Enugu Electricity Distribution Company (EEDC) has urged its customers to upgrade their prepaid meters before November 24, 2024, due to the Token Identifier rollover, which impacts all Standard Transfer Specification (STS)-compliant prepaid meters globally.
Emeka Ezeh, Head of Corporate Communications at EEDC, announced this in a statement on Sunday. He noted that meters that are not upgraded will cease to accept new tokens, although they will remain functional until the energy credits already loaded are exhausted.
Ezeh explained, “EEDC had in its various engagements and enlightenment programmes, notified its customers that all STS prepaid meters will cease to accept credit tokens by November 24, 2024, unless they are upgraded. Meters not upgraded will no longer accept new tokens, though they will still be functional till the energy credits already loaded in them are used up.”
EEDC, which provides electricity to consumers in Anambra, Imo, Abia, Enugu, and Ebonyi states, completed the transition to a new vending system, ‘SuperEdge,’ on February 24, 2024, as part of its preparations for this upgrade.
Customers who have not recharged their prepaid meters since February 2024 will find that their first recharge will come with Key Change Tokens, consisting of three sets of 20-digit tokens needed for the upgrade.
Ezeh explained, “The first 20 digits will be punched into the meter, after which the customer should press the ‘enter’ button; the same should be done for the second 20 digits and the third 20 digits, to have the meter upgraded. This exercise is free and at no cost to customers.”
EEDC also advised customers with previously purchased tokens that have not yet been loaded to do so before entering the upgrade tokens.
“Once the meter is upgraded, such tokens will no longer be accepted by the meter, and there will be no refund for unused tokens,” Ezeh added.
Customers can recharge their meters through ‘EnergyPay’ by visiting the EEDC website (www.enugudisco.com) and clicking the “Make Payment” button, or via the EEDC Connect App. For further inquiries and clarification regarding the upgrade, customers can contact the EEDC Call Centre at 0208 4700 100.