Customers of Guaranty Trust Bank (GTBank) are still struggling to access banking services due to persistent downtime, even after the bank announced the completion of its transition to a new core banking application system.
For several days, both individual and corporate customers have been unable to utilize the bank’s digital platforms following the migration to the new system. The ongoing issues have led some businesses, such as digital platform i-invest, to advise their clients to use alternative banks for transactions to avoid delays.
In an email sent to customers on Tuesday evening, i-invest stated, “Following our previous update, GTB, Zenith, and Access Bank are still experiencing downtime due to ongoing system upgrades. This is impacting the processing of deposits and withdrawals through these banks on i-invest. To avoid delays, we recommend using other banks available for your transactions.”
On Monday evening, GTBank Limited announced the successful completion of its transition to a new core banking application, extending branch operating hours until 6 pm to serve customers better. However, the persistent downtime has left many customers frustrated and unable to access essential banking services.
Last week, the bank had announced early closures of its branches nationwide and the temporary unavailability of its digital services for an 11-hour period on Sunday, October 13th, as part of the scheduled transition process. The disruption was expected to last until 9:00 AM on Monday, October 14th.
Several other banks in Nigeria have also announced planned downtimes due to system upgrades and unplanned outages caused by issues with the Nigeria Inter-Bank Settlement System. As a result, bank customers across the country are bracing for further disruptions in the coming weeks as financial institutions work to upgrade their core banking systems.