By Aduragbemi Omiyale
One of the biggest energy distribution companies in Nigeria, Ikeja Electric Plc, has explained why its customers have been unable to purchase electricity tokens since Wednesday, November 20, 2024.
Some electricity consumers in the company’s network franchise areas have experienced difficulty in recharging their prepaid meters, leaving them frustrated without a power supply.
In a statement, Ikeja Electric blamed a downtime in its vending system for the issue, promising to resolve the problem to allow its customers to buy tokens.
“Kindly be informed that the challenges you may be experiencing in purchasing energy tokens are a result of downtime with our vending system.
“Efforts are ongoing in collaboration with our service providers to ensure normalcy as soon as possible.
“Our sincere apologies for the inconvenience caused by this development,” the statement read.