By Aduragbemi Omiyale
An American cloud-based software firm, Salesforce, has introduced agentic lifecycle management tools to automate Agentforce testing, prototype agents in secure Sandbox environments, and transparently manage usage at scale.
The Agentforce Testing Centre will allow teams to test Agentforce using synthetically generated data, ensuring accurate responses and actions — with complete monitoring of usage and feedback
It was stated that the new Agentforce Testing Centre will test topic and action selection at scale by using natural language instructions to auto-generate hundreds of synthetic interactions — such as requests a customer may make when engaging with Agentforce Service Agent — and then test them in parallel to see how frequently they result in the right outcome.
In addition, teams can then use the test data to refine instructions so the expected topic is more frequently selected, improving the end customer experience.
AI agents are a new paradigm in software. They are intelligent systems that can reason and act on behalf of customers and employees. But to realise their full potential, agents need to be tested and configured without disrupting live production environments.
This new toolchain — the first of its kind in the industry — will enable teams to test, deploy, and monitor AI agents with Agentforce at scale, with confidence, enabling every enterprise to become “agent-first.”
“Agentforce is helping businesses create a limitless workforce. To deliver this value fast, CIOs need new tools for testing and monitoring agentic systems,” Salesforce’s Director of Solutions Engineering Africa, Ms Linda Saunders, said.
“This new category of Agentic Lifecycle Management requires unique tools, and Salesforce is meeting the moment again with Agentforce Testing Centre, which will help companies roll out trusted AI agents with no-code tools for testing, deploying, and monitoring in a secure, repeatable way,” she added.