Eko Electricity Distribution Company (EKEDC) has expressed deep regret over the frustration and inconvenience caused by recent disruptions to its token vending services.
In a statement on Wednesday, the company apologised to all its valued customers who have been affected, explaining that the disruptions are a result of ongoing critical system upgrade.
“We are implementing a new, state-of-the-art enterprise system that will significantly improve our customers’ ability to manage their electricity consumption, both at home and remotely through their phones.
“This advanced system will provide greater convenience, transparency, and control over electricity usage,” the communication reads.
EKEDC says while it is making every effort to minimize disruptions, the complexity of the upgrade has unfortunately led to some-term technical difficulties and outages.
“We deeply regret the distress this has caused our customers, both in their homes and businesses. Our entire team, including management and technical experts, is working tirelessly to resolve these issues and restore full functionality to our vending platform as quickly as possible.
“We are committed to keeping our customers informed about the progress of this upgrade and will provide regular updates through our website, social media channels, and customer service centers.
“We understand the importance of reliable electricity services, and we are deeply grateful for your patience and understanding during this transitional period.
“We are confident that the new system will significantly enhance your overall experience with EKEDC and provide you with even greater value and convenience.
“For any questions or concerns, please do not hesitate to contact our customer service representatives through our 24/7 helpline or visit our website for more information.
“EKEDC is committed to providing efficient electricity services to our customers. We continuously invest in technology and infrastructure to enhance the customer experience and support the sustainable development of our communities,” the statement added.