By Dipo Olowookere
Zenith Bank Plc has apologised to its customers for the service disruptions experienced across its e-channels, making it difficult for them to carry out financial transactions.
The lender explained that the glitch was a result of its recent infrastructure upgrades designed to ensure they enjoy seamless transactions on its platform, including the popular Zenith Bank app.
In a message on Thursday, the leading financial institution in Nigeria reassured its customers of improved services, emphasising its commitment to ensuring 100 per cent uptime, stating that it takes this responsibility “very personally” and continuously allocates resources to maintain uninterrupted service availability.
Zenith Bank stated that the routine information and technology maintenance, which is behind the glitch being experienced by customers, is essential for optimizing service delivery for its esteemed clientele, adding that it has made progress in the upgrade.
“We sincerely apologise for the service disruptions you experienced recently on our banking channels. This was due to an information Technology upgrade aimed at improving the quality of service we provide.
“We have made significant progress with the upgrade and you can now perform transactions conveniently with the following Zenith bank Channels: Your Zenith Bank Debit Card, the Zenith Bank Mobile App, the Zenith Bank Internet Banking Platform, and Zenith Agents nationwide (Agent Banking).
“You can also visit any of our branches nationwide to perform your transactions.
“Please direct all enquiries to Zenith Direct on +234 201 278 7000,0700ZENITHBANK, 0904 085 7000 or via email at [email protected],” the message from the financial institution stated.